Shipping Policy and Arrival Time
Ningen Life operates during regular business hours Monday through Friday, 9 AM (Pacific Standard Time) to 5 PM (Pacific Standard Time), excluding any federal holidays within the United States. All item(s) purchased on Ningen Life is processed within 1 to 2 business days Monday through Friday and are shipped within 24 to 36 hours after the purchase has been fully processed. Please know that orders may be delayed for up to 48 hours for verification of billing and/or shipping information if the order seems suspicious, which is rare. Majority of the time, most items are shipped out same day if order was placed before the 12:00 pm PST deadline.
Please note: For fraud protection, some international orders are held for an additional 2 to 3 days for purchase validity and verification.
Depending on the item(s) you purchase on Ningen Life and the location to which the items will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are based on the shipping method of choice and the value of the total order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option to upgrade your shipping method for faster delivery (such as Second Day or Overnight service, when available). If you choose to upgrade your shipping method, your order must be received and must clear credit authorization by 2 pm PST or your order may not be processed until the following business day.
Please understand that dented box corners/sides, damaged flaps, etc are sometimes inevitable We take great care of our shipments and try our best to send out all mint condition boxes and securely wrapped and padded. Sometimes the shipping process of the items to you or to our warehouse from the manufacture, has chances of certain outer boxes getting a little dent. We ask that If the damage is limited to the outer box of the product (such as a crushed corner or bent lid) and the actual product is undamaged, we ask that you grin and bear it if at all possible and accept our deepest apologies. Fortunately, we do have a collector's box options for a small surcharge.
With a collector's box packaging upgrade, one of our team member will inspect the packaging and find the most mint condition box and we will guarantee that your packaging arrive dent and damaged free, otherwise, you can exchange the product to us free of charge. This is necessary to offset the time and materials used and return shipment, which is unfortunately not sustainable for us.
Available Shipping Method
Ningen Life only use two (3) carriers for all shipping to customers, which is either through UPS (United Postal Service), FedEx or USPS (United States Postal Service) with tracking. Please note that UPS and FedEx delivery is not available for APO/FPO/DPO, or PO Box orders. All orders for APO/FPO/DPO and PO Box will be delivered using USPS (United States Postal Service). Some shipping restrictions may still apply.
All Free Shipping or Economy Shipping methods provided by Ningen Life will be shipped via USPS (United States Postal Service), unless otherwise noted.
Estimated Shipping Arrival Time Within the 48 Contiguous United States
All Orders with economy shipping or free shipping are shipped through USPS parcel post and usually arrive within 7 to 10 full business days from original date of shipment. Business days are Monday-Friday, excluding federal holidays within the United States.
UPS Priority, (3-5 business days) Most items may be shipped via UPS Priority, but some restrictions apply. You can expect delivery within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
USPS Priority, (3-5 business days) Most items may be shipped via USPS Priority, but some restrictions apply. You can expect delivery within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Estimated Shipping Arrival Time for Alaska, Hawaii, Puerto Rico or other US Territories
Economy shipping or free shipping is not available for orders being shipped to Alaska, Hawaii, Puerto Rico or other US Territories. An additional fee may be added to the standard shipping for handling for all items being shipped to any of these areas
UPS Ground, (7-10 business days) Most items may be shipped via UPS Priority, but some restrictions apply. You can expect delivery within 7-10 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
USPS Ground, (7-10 business days) Most items may be shipped via USPS Priority, but some restrictions apply. You can expect delivery within 7-10 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Estimated Shipping Arrival Time for Canada and International Orders
Custom, Duties or taxes is applicable and the responsibility of the buyer, Ningen LLC do not control the Customs, duties or taxes charged by your country. Please check with your country before making a purchase from us. Please note that expedited shipping, overnight or 2nd day air is not available for orders being shipped internationally, which includes Canada. You can expect delivery within 2 - 3 full business weeks from the date of shipment. Sometimes sooner but we are unable to guarantee delivery time. Due to fraud protection, most orders coming from South East Asia, Russia, Middle East and countries in Africa are held an additional 2 - 3 days for verification.
PLEASE NOTE: USPS tracking numbers are transferred to your local postal service. Please check tracking number with your local postal service upon departure from the United States to your country.
If you wish to upgrade the shipping method please contact us directly, additional fees may apply or the Item(s) that are on pre-order will be shipped by the same shipping method as when chosen at checkout
Pre-Orders that does not include free shipping, shipping charges will apply and quoted before shipment.
Damaged Item(s) cause by Shipping Carrier
If you receive your items and it was noticeably damaged by the shipping carrier please follow the instructions below. Although it is not necessary, it is also a good idea to call us and let us know that a problem has occurred during shipment and that UPS or USPS will be contacting us. For UPS Packages: You will need to call UPS at 1-800-PICK-UPS to report the incident or File Online Here. For US Postal Service (USPS): You can either contact USPS claims at 1-800-275-8777 or fill a claim online here For any other questions or concerns, please contact us or email our customer service team at [email protected]